The Old Custom House | Hotel in Padstow

| 8.5 (1303 Reviews) | Pet Friendly 7 Bathrooms 17 Guests

Hotel in Treator, Padstow

Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbor. Fresh, local fish and seafood are served in the stylish restaurant. With satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have view of the harbor or the estuary. Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. 'The Old Custom House Restaurant' mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients. The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory. Padstow’s bustling center is less than 5 minutes’ walk away. Please note, photographs are only a representation. Our rooms are just as unique as the buildings and locations they’re in. You may find that your room differs in style, but you can be sure of a warm welcome, comfy bed, and delicious dishes when you stay with

The Old Custom House is located in Padstow.

This 25 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Guest Services, Entertainment, and several others. This is a 4 star rated property and has over 1303 reviews with the average score of 8.5 . Coming to Padstow and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 25 Bedrooms Hotel if you want to learn more about this place in Padstow. These details are authentic, as they are provided by our partner, booking.com.

This The Old Custom House in Padstow is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Old Custom House”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Pet Friendly

Security/Safety

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Child Friendly

Internet

Facility Overview

Breakfast

Wine/Champagne

Restaurant

Special diet meals (on request)

Kids' meals

General

Heating

Non-smoking rooms

Adults only

Smoke-free property

Guest Services

Hair/Beauty salon

Pet bowls

Invoice provided

Internet

Wifi

Internet

Free Wifi

Security/Safety

Security alarm

CCTV outside property

Fire extinguishers

Smoke alarms

Key access

CCTV in common areas

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Cashless payment available

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Payment Policy

Credit card required

Pet Policy

Pets are not allowed

Please note the lead guest must be 18 years and older, you must show a valid photo id upon check-in, kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary, there is scaffolding outside some of the value and double rooms until 18th march 2024.

Reviews

Value for money:

8.29

Location:

9.74

Staff:

9.19

Facilities:

8.56

Comfort:

8.94

Cleanliness:

8.9

Angella

Jan 17, 2026 08:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Solo Traveller

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Double Room Type: Double Room Size: 16 m² 1 Full bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Body soap, Conditioner, Toilet paper, Bathtub or shower, Toilet, Shower Media & Technology Flat-screen TV, Satellite channels, Telephone, TV General Ironing facilities, Private entrance, Heating, Key access, Carpeted Services Wake-up service Kitchen Electric kettle Bedroom Linens Room Amenities Hypoallergenic pillow, Non-feather pillow
Signature Double Room Type: Double Room Size: 16 m² 1 Full bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Body soap, Conditioner, Toilet paper, Bathtub or shower, Toilet, Shower Media & Technology Flat-screen TV, Satellite channels, Telephone, TV General Ironing facilities, Private entrance, Heating, Key access, Carpeted View View, Sea view Services Wake-up service Kitchen Electric kettle Bedroom Linens Room Amenities Hypoallergenic pillow, Non-feather pillow
Signature Twin Room Type: Twin Room Size: 16 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Body soap, Conditioner, Toilet paper, Bathtub or shower, Toilet, Shower Media & Technology Flat-screen TV, Satellite channels, Telephone, TV General Ironing facilities, Private entrance, Heating, Key access, Carpeted Services Wake-up service Kitchen Electric kettle Bedroom Linens Room Amenities Hypoallergenic pillow, Non-feather pillow
Standard Twin Room Type: Twin Room Size: 16 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Body soap, Conditioner, Toilet paper, Bathtub or shower, Toilet, Shower Media & Technology Flat-screen TV, Satellite channels, Telephone, TV General Ironing facilities, Private entrance, Heating, Key access, Carpeted Services Wake-up service Kitchen Electric kettle Bedroom Linens Room Amenities Hypoallergenic pillow, Non-feather pillow
Self Catering Room Type: Apartment Room Size: 40 m²	Bathroom Towels, Private bathroom, Hairdryer, Toilet paper, Toilet, Shower Media & Technology Radio, CD player, Flat-screen TV, DVD player, Game console - Xbox 360 Kitchen Refrigerator, Wine glasses, Dishwasher, Oven, Dryer, Kitchen, Stovetop, Washing machine, Electric kettle Bedroom Wardrobe or closet, Linens View Sea view Room Amenities Hypoallergenic pillow, Non-feather pillow General Key access
Cozy Double Room Type: Double Room Size: 7 m² 1 Full bed(s) Bed
Deluxe Suite Room Type: Studio Room Size: 8 m² 2 Queen bed(s) Bed

FAQ's

Is this The Old Custom House pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Old Custom House?

Check-in time for The Old Custom House starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Old Custom House have a swimming pool?

No, this The Old Custom House does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Old Custom House?

Best-rates for the The Old Custom House starts from $322 per night with includes Pet Friendly, Security/Safety, Wellness Facilities, Guest Services, Entertainment, Internet, Fireplace/Heating, Restaurant, Bar, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Old Custom House a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Old Custom House wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Old Custom House has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Old Custom House?

Based on the information reported by the owner or manager, the The Old Custom House indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Old Custom House?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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